Information you provide
We may receive your name, email address, optional phone number, enquiry reason and message when you contact us. If you use passwordless sign-in, we process your email address and account information needed to authenticate and maintain your session.
Project and property information
Developers, project teams, owners and authorized partners may provide project submissions, documents, property information and supporting sources. These materials may contain business contact information or other information supplied for the service.
Usage and technical information
The service uses limited technical information needed to operate securely, such as session cookies and request information associated with sign-in and security controls. We do not claim to collect categories of usage information that the service does not currently record.
How information is used
We use information to respond to enquiries, provide and secure accounts, present project and property information, support authorized workflows, improve service reliability and meet legitimate operational obligations.
AI processing
Supplied project information may be organized, summarized, compared or interpreted using AI-assisted processes. Important project information may be reviewed and approved before it is used by the Vilasa Bot. AI interpretations can be incomplete or incorrect, so important information should be checked against its source.
Service providers
Vilasa AI may rely on service providers for hosting, databases, email delivery, document processing and other operational functions. They should receive only the information reasonably needed to perform their services.
Retention and security
Information is retained for as long as reasonably needed for the service, its workflows, security and applicable obligations. Vilasa AI uses reasonable safeguards, but no system or transmission method can be guaranteed to be completely secure.
Cookies and sessions
Vilasa AI uses a session cookie after passwordless sign-in so the service can recognize an authenticated session. You can clear cookies through your browser, although doing so may sign you out.
Your choices
You may choose not to provide optional information. To ask about your information, request a correction or raise a privacy concern, contact samparka@vilasaai.com. Requests may require appropriate identity verification.